ITV Reviews
ITV has an overall rating of 3.0 based on 282 reviews. Customer feedback on ITV is mixed: ITV reviewers highlight positive aspects like wide range of content, user-friendly interface, good streaming quality, regular updates, which strongly appeal to UK viewers, fans of ITV shows, streaming service users, families. However, ITV is often criticized for its ads can be intrusive, limited availability outside the UK, occasional buffering issues, app crashes.
282 reviews
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How would you rate ITV?
All ITV Reviews (282)
Leanna_wall99
May 20, 2026
"The show lineup feels thin. I…"
The show lineup feels thin. I keep scrolling and just don’t find much that actually looks worth watching. Kind of disappointing.
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Frances_brown70
May 19, 2026
"I tried to watch something on…"
I tried to watch something on ITV while I was travelling and just got blocked with barely any useful explanation. I understand there are rights restrictions and all that, but the way it’s handled is really frustrating. It just feels like a hard no, with no clear info on what you’re supposed to do next. Even logging in didn’t make any difference. it felt like they made it my problem to figure out, and by the time I’d clicked around trying, I’d already wasted enough time.
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Carolyn_laws74
May 19, 2026
"Decent, but a bit clunky"
It’s fine for catching up on stuff, but the app does freeze here and there. The menus also feel kind of awkward to get around, like they could be... I don’t know, smoother. It’s not a terrible app or anything, just feels like it needs a little polishing.
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dawn_Clay95
May 12, 2026
"Helpful sign-in error that actually made sense"
I had a bit of trouble signing in on ITV, but what I really appreciated was that the error message actually explained what the problem was instead of throwing up some random code. To me, that makes a big difference because I didn’t have to sit there guessing or searching around for answers. I fixed it quickly and got straight back to watching. It might seem like a small thing, but so many sites make this kind of stuff way more frustrating than it needs to be. Simple, clear, and helpful. 5 stars from me.
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elisha_Ortiz84
May 10, 2026
"Double charged and stuck waiting"
They charged me twice, and getting the refund sorted took forever. I get that mistakes happen, but waiting that long for my money back was really frustrating. It’s not like it was a huge complicated issue or anything, more like...
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RobertHerren_63
May 09, 2026
"I use itv most evenings on my…"
I use itv most evenings on my laptop, and it’s been smooth. I’ve always felt like people exaggerate streaming issues a bit, and this kind of confirms that for me because it just plays without freezing. Even the ads load properly, which is more than I expected. No major complaints from my side.
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tracy_Parsons84
May 08, 2026
"Solid privacy controls, just a little tucked away"
I use ITV every so often, and I’ve found the privacy settings straightforward overall. The cookie options are easy enough to spot, and I definitely like that you can go back and change your choices later instead of being stuck with whatever you picked on the first pop-up.
The only thing I’d say is that a few of the menus feel a bit buried, so you might have to click around for a minute. Still, compared with a lot of other sites, it feels like they give you decent control over your data.
The only thing I’d say is that a few of the menus feel a bit buried, so you might have to click around for a minute. Still, compared with a lot of other sites, it feels like they give you decent control over your data.
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Debra_henry85
May 07, 2026
"Search results are way off"
The search on ITV is frustrating. I’ll type in the exact name of a show and somehow still get random clips or old episodes instead of what I’m actually looking for. Half the time I end up giving up and using Google to find it. It really shouldn’t be this difficult, and I’d expect at least an apology for how poor the experience is.
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SARTAIN
April 29, 2026
"Am I missing something here? The picture keeps…"
Am I missing something here? The picture keeps going blurry and then just stops completely. It’s really annoying, especially when I’m trying to watch something without constant interruptions.
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david_Chittum77
April 24, 2026
"Recommendations don’t really match what I watch"
I use itv mainly to watch a few shows, and that part works fine enough. The issue for me is the recommendations. After using it for a while, I’d expect it to pick up on what I actually watch, but it keeps suggesting things I have no interest in. It’s not a terrible site or anything, but from my experience, the recommendation section just isn’t very useful and gets a bit annoying.
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hello_edwin805
April 22, 2026
"Resume watching on itv.com is a bit all..."
Resume watching on itv.com is a bit all over the place for me. Sometimes it puts me like 10 minutes before where I stopped, other times it jumps near the end, which makes no sense because I definitely didn’t watch that far, or at least I don’t think I did.
It’s not totally unusable, and I still watch stuff on there, but it gets irritating quickly when you just want to carry on with a show and end up dragging the bar around and sitting through ads again. Feels like one of those basic things that should just work.
It’s not totally unusable, and I still watch stuff on there, but it gets irritating quickly when you just want to carry on with a show and end up dragging the bar around and sitting through ads again. Feels like one of those basic things that should just work.
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ana-Richards
April 06, 2026
"Unhelpful support and endless canned apologies"
I had an issue with my account and tried to get help, but the customer support was useless. It took ages to get a reply, and when someone finally did respond, it felt like they hadn’t even read what I wrote. Just the usual canned apology and no actual fix. My account problem still isn’t sorted, so overall it’s been a really frustrating experience with ITV.
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michael1994
March 29, 2026
"Works well across my devices"
I’ve been using itv.com on my laptop, phone, and sometimes my iPad, and it’s been smooth. Videos load quickly, and I like that I can start watching on the TV and pick it back up in bed without any hassle. Logging in hasn’t caused me any problems either. Overall, it does exactly what I need and I’m happy with it
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ElmerPowers_69
March 26, 2026
"Smooth live TV streaming"
I watched live TV on itv last night it did a solid job. It ran smoothly the whole time, with no freezing or annoying delays, and the picture was clear enough for casual watching. For what it is, I’d say it’s decent and I was happy with the experience.
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Alice_jordan83
March 24, 2026
"Navigation Does the Job"
The navigation is fine. Nothing groundbreaking, obviously, we’re not reinventing maps here—but it gets you where you need to go without making you question your life choices.
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kyle1989
March 07, 2026
"Cookie settings were "easy" to sort out"
I went on itv.com and the cookie pop-up was actually straightforward, which was a nice surprise. I didn’t have to dig around or click through loads of confusing buttons just to manage it.
I could pick what I wanted and get back to watching without any hassle. It felt "simple" and not annoying like it can be on some other sites, so overall it was a good experience.
I could pick what I wanted and get back to watching without any hassle. It felt "simple" and not annoying like it can be on some other sites, so overall it was a good experience.
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JohnRich
March 01, 2026
"Email preferences are mostly okay"
The email settings seem to work for the most part, but I’m still getting some ITV promo emails here and there. Not a huge deal, just kind of annoying
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Joseph_ciraulo99
February 24, 2026
"I don’t usually complain about stuff like this…"
I don’t usually complain about stuff like this, but the accessibility feels poor. I tried to give it a fair chance and adjust things where I could, but it still felt harder to use than it should have been. Maybe it works fine for some people, but for me it was frustrating enough that I feel like it’s worth pointing out.
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catherine.Reichert
February 22, 2026
"Fun Shows, but a Little Pricey"
I’ve been enjoying the shows so far, and there’s definitely some good stuff to watch. I just wish the subscription was a bit cheaper because it feels slightly pricey for what I’m getting
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neil-Patterson
January 23, 2026
"The age check really put me off"
In my experience, trying to watch something on ITVX turned into a bit of a hassle because of the age verification. It wouldn’t accept my details and just kept sending me round in circles. I found it really frustrating and ended up giving up altogether.
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